FAQ

These are some of the common issues with Android devices. if you still have an issue with the Dr. Pad app, please contact us at support@drpad.us

App is crashing when open and other times.

You can resolve the issue by clearing cache for the Dr.Pad app.

Step 1: Head to the Settings menu. This can be done by tapping the cog icon in your notification shade.

Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.

Step 3: Tap on ‘CLEAR CACHE.’

The app screen keeps spinning.

  • Restart the device and try again.
  •  Sometimes, your network(Wifi) doesn’t allow an external connection. In that case,  connect to a different network and try again.
  • Make sure you have current version of Dr.Pad

I can't sign in with google account.

    • Clear the cache for the Dr.Pad app and try again.
  • Try login with your gmail account on the same device and see it’s working fine or not. If you can’t login, then you may need to update your Android os.

Clearing Cache:

All my patients detail and appointments list are not on app after registering the clinic.

When you login as a GUEST( default, no credential required) and  create appointments and patients, it’s stored under the GUEST account. After the registration or  become a subscribed user, you need to import the GUEST clinical data into the registered account. You still can access all your data created using GUEST account by signing out of the registered account.

Import GUEST data into your registered account:

How to redeem a coupon code ?

To redeem a coupon code, go to “Upgrade” under “Settings” screen and tap on “Get access to all the features of the Dr.Pad app” link.

The following dialog box will appear. In that dialog box, tap on the down arrow next to the amount.

Tap on the “Redeem” link and follow through the screen.

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