FAQ

Contact us at support@drpad.us if you have any questions.

Android – Not able to access paid features:

In your devices, remove all the other gmail accounts except the one you are using it paid for the subscription.

When you remove an account from your phone, everything associated with that account is also deleted from your phone. This includes email, contacts, and settings.

1. Open your phone’s Settings app.
2. Tap Accounts. If you don’t see “Accounts,” tap Users & accounts.
3. Tap the account you want to remove Remove account.
4. If this is the only Google Account on the phone, you’ll need to enter your phone’s pattern, PIN, or password for security.

Important: Settings can vary by phone. For more info, contact your device manufacturer.

More info: https://support.google.com/android/answer/7664951?hl=en

Android – Sync is not working:

First, logout and login back. Then try the sync. If it’s still not working, follow the following steps.

Step 1 – Make sure you have current version of the app in all the Android devices:

Go to settings >> Apps > Tap in Dr. Pad >> scroll down to bottom

The current version of the app is 5.9.6. If it’s not the current version, uninstall the older version and reinstall from Play Store. And check again to make sure you received a newer version of the app.

Step 2 – logout and login back:

After a the reinstall, logout of the app, close the app. Then open the app and login back.

Step 3 – Do the above steps in all the Android devices.

Step 4 – Sync the data:

Now Sync the data in first device after an update. Then sync the data in the second device.

Important : if you are not a subscription customers, by uninstalling app, you lose all the data such as appointments, patient info and etc in your Dr. Pad app. Uninstalling the Dr. Pad app deletes all the records/information in the Dr. Pad app.

If you are a subscription customer, make sure you sync the data to cloud before uninstalling the app.

Android – Restart or restore a subscription:

If your subscription is cancelled, but still active

1. On your Android phone or tablet, open the Google Play Store .
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu Subscriptions.
4. Select the subscription you want to restore.
5. Tap Restore.
6. Follow the instructions.

Note: Some subscriptions may not be available to restore.

If your subscription is cancelled, but has expired

If you cancelled your subscription and the remaining time on your subscription has expired, set up your subscription again.

1. Go to play.google.com.
2. Find the app that offers subscription-based content.
3. Click Subscribe and choose a subscription option.
4. Select a payment method.
5. Click Subscribe.

Android – Cancel a subscription on play.google.com

Uninstalling the app will not cancel your subscription.

Go to play.google.com.
Check if you’re signed in to the correct Google Account.
On the left, click My subscriptions.
Select the subscription you want to cancel.
Click Manage Cancel Subscription.
To confirm cancellation, click Are you sure you want to cancel?

If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

What happens after you cancel

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

For example, if you buy a one-year subscription on Jan. 1 for $99.99 and decide to cancel your subscription on July 1:

You’ll have access to the subscription until Dec. 31.
You won’t be charged another yearly subscription of $99.99 the following Jan. 1.

HIPAA Compliance:

HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information.

HIPAA Eligible services:

Dr. Pad utilizes HIPAA eligible services for storing and retrieving data on the cloud. Dr. Pad, as part of improvement, can change one eligible service to another service without any notice. But we are committed to maintain the Dr. Pad as a HIPAA compliance application all the times.

Data security:

Dr. Pad secures patients’ medical information by encrypting it when it’s in transit, storing it in Cloud in an encrypted format, and using secure tokens for authentication. If you backup your device using iTunes in iOS devices or other backups methods in Android devices, the data is protected only if the backup is encrypted.

Here’s more detail on how Dr. Pad protects your data on Cloud:

Data	Encryption		Notes
Data	In transit	On server	Notes
Patient records	Yes	Yes	Advanced Encryption Standard (AES -256)
Medical records	Yes	Yes
Appointments	Yes	Yes
Notes	Yes	Yes
Files	Yes	Yes
Other data entered through the Dr. Pad app	Yes	Yes
Application/ System log with no data	No	No
Back up	N/A	Yes
Local storage in Android devices Local storage in iOS devices	N/A	N/A	Some newer Android devices devices are encrypted by default. It’s customer’s responsibility to make sure the local storage is encrypted. Newer iOS devices are encrypted by default. It’s customer’s responsibility to make sure the local storage is encrypted.

Local device encryption:

Device encryption protects your files and folders from unauthorized access if your device is lost or stolen. After you turn on device encryption, only individuals with the correct password or pin will be able to sign in to your device.

Some newer Android devices and iOS devices are encrypted by default, out-of-the-box. Certain Android devices from Huawei, Vivo, and OPPO can’t be encrypted. Check with corresponding device’s manual for encrypting the device.

FAQ